e-Transfers may be blocked due to multiple reasons. Reasons differ slightly based on whether the Sender or Receiver.
When the DC Payment Client is the Sender:
- Interac’s Fraud Scoring System - Contact support@dc-payments.ca Include the transaction e-Transfer reference number in your request
- Past fraudulent activity - Contact support@dc-payments.ca. Include the transaction e-Transfer reference number in your request
- Intended Recipient answered the security questions incorrectly three times - Contact support@dc-payments.ca. Include the transaction e-Transfer reference number in your request
- Intended Recipient’s profile or account was disabled by their financial institution - Cancel the e-Transfer and re-issue using a different notification method for the intended recipient or Inform the intended recipient that they can contact their financial institution to have the transaction unblocked
- Error Notifying Contact - Cancel the e-Transfer and re-issue using a different notification method for the intended recipient or Inform the intended recipient that they can contact their financial institution to have the transaction unblocked
- Auto-deposit failed - Inform the intended recipient that they can contact their financial institution to have the transaction unblocked
- Expired Transaction - If desired, issue a new transaction
When the DC Bank Client is the Recipient:
- Transfer notification not received by DCPayments Client - Contact sender to have them check the status of the e-Transfer in their banking portal. They will have access to the Interac Reference Number. If the transaction shows a blocked status, inform the customer that they may contact their financial institution to have the block removed.
Note: All of the reasons noted in the sender section above may apply to the sender of the transaction you are expecting to receive.